Privacy Policy
In short
- We store your account data and the data your business handles in the app: your conversations, your contacts and your settings.
- Your customers’ data is yours. We process it only to provide the service to you, following your instructions.
- We do not sell data or use it for advertising.
- You can ask for a copy or the deletion of your data by writing to soporte@behancedigital.com.
1. Who is responsible
Behance LLC, a company registered in the United States, operates the Behance Digital app.
- For your account data (you, as a user of the app), Behance LLC is the data controller.
- For your customers’ data (the people who write to your business), you are the controller and Behance LLC acts as a processor: it processes the data on your behalf and only to provide the service to you. It is your responsibility to inform your customers and to have a legal basis to write to them.
2. What data we process
From you, as a user:
- Your email and the name of your business.
- Your password, stored in a form that cannot be read (with a one-way derivation function). If you sign in with Google, we receive your email and an identifier of your account from Google; never your Google password.
- Your sessions, the date and version of the terms you accepted, and technical security records (for example, failed sign-in attempts and the IP address they came from).
- What you configure: script, products, prices, knowledge, rules, files, schedule and settings.
- The access you give us to connect your channels and services (for example, WhatsApp, Messenger, Instagram or Hotmart). It is stored encrypted.
From your customers, on your behalf:
- Name, phone number or channel identifier, and the data you add to their record.
- The messages and files they exchange with your business.
- Purchase data that arrives from Hotmart if you connect it (for example, product, payment status and the buyer’s email).
We do not ask for card or bank account data, and we do not use advertising or tracking cookies. The app uses a single cookie that is necessary to keep your session.
3. What we use it for
- Giving you access and keeping your session.
- Receiving and sending your business’s messages, and generating the agent’s replies.
- Showing you your conversations, contacts, sales and metrics.
- Protecting the app: detecting abuse, limiting sign-in attempts and making backups.
- Telling you about the service by email (invitation, password change, beta notices).
- Improving the app during the beta. For that, our team may review conversations of your business in order to fix errors of the agent and give you support.
We do not sell personal data, we do not use it for advertising and we do not use it to train artificial intelligence models of our own.
4. Who we share it with
Only with the providers that make the service possible, and only what is necessary:
| Provider | What for | What it receives |
|---|---|---|
| DigitalOcean | Server and encrypted backups | All the data of the app, hosted in its data centers |
| Meta (WhatsApp, Messenger, Instagram) | Sending and receiving your business’s messages | The messages and the identifier of each customer on that channel |
| OpenAI, Voyage AI, Anthropic and Google (Gemini) | Generating the agent’s replies and searching your knowledge | The text of the conversation and the part of your settings needed to reply |
| Hotmart | Matching sales with conversations, if you connect it | Queries about your sales with the access you give |
| Sign-in with Google, if you choose it | The sign-in request; it returns your email to us | |
| Resend | Sending service emails | Your email and the content of the notice |
We may also hand over data if a competent authority requires it according to the law, or if it is necessary to protect our users or ourselves against fraud or abuse.
5. Where it is stored
The data is stored and processed on servers located in the United States and in the countries where the providers above operate. If you live in another country, your data and your customers’ data are transferred outside it. By using the app you accept that transfer, and as the controller of your customers’ data it is your responsibility to inform them of it.
6. How long we keep it
- While your business is active, we keep your data to provide the service to you.
- When your access ends, you can ask for a copy of your contacts. We delete the data of your business within 30 days of your request or of the end of the beta.
- Backups are stored encrypted and are replaced over time; a deleted record may remain in a backup for up to 5 weeks.
- We may keep for longer the minimum the law requires us to keep.
7. How we protect it
- Encrypted connections (HTTPS).
- Each business can only see its own data.
- Passwords stored in unreadable form and third-party access stored encrypted.
- A limit on sign-in attempts, and sessions that expire.
- Encrypted backups outside the server.
No system is completely secure. If an incident affects your data or your customers’ data, we will tell you by email without undue delay.
8. Your rights
Depending on the law of your country, you may have the right to know, correct, update, export or delete your data, to object to certain uses and to withdraw your consent. To exercise these rights, write to soporte@behancedigital.com from your account’s email. We answer within 15 business days.
The steps to request deletion are in How to request deletion of your data.
If you are a customer of a business that uses the app (someone who wrote to it on WhatsApp, Messenger, Instagram or another channel), that business is responsible for your data: contact it first. If you write to us, we will pass your request to it and help it respond.
You can also file a complaint with the data protection authority of your country.
9. Minors
The app is for adults. It is not directed at minors and you must not use it to contact them.
10. Changes to this policy
We may update this policy. When the change is important, the app will ask you to accept it again the next time you sign in. The current version is the one shown at the top of this page.
11. Contact
Behance LLC · soporte@behancedigital.com
See also the Beta terms (in Spanish). Versión en español.